Contact Us
OUR COMMITMENT
Varo Fashion recognise the trust and confidence you are placing in us through your dealings with us. We make every effort to uphold your confidence and ensure that you receive the best level of customer satisfaction. Our team members are hired on the understanding that they will actively hear your comments and complaints, address them, and successfully resolve all problems to your satisfaction. We are dedicated to recognizing, advancing, and upholding all of your rights, including the right to voice criticism and grievances. We promise to deliver accurate and timely information to you. We are dedicated to offering quick, fair, and simple channels for resolving your grievances.
How to Make a Complaint
Our complaints management process is visible, easily accessible and responsive. It is easy for you to provide feedback and complaints in the following ways:
- Via the contact us page on our website.
- By Customer Care Whatsapp – +905431242934 or CLICK HERE Monday – Friday 9 Am – 6:30 Pm
If you wish to submit a complaint or concern, please provide us with all relevant details such as
- The date and time of the incident or communication
- The circumstances surrounding the event ( including order numbers )
- Your concerns about what was said or done Your expected outcome.
How long will it take to resolve my complaint?
We are committed to responding to the issues you raise in a timely manner and keeping you informed of the progress of your complaint. All concerns are addressed kindly, impartially, and discreetly while being treated seriously. Within 7 to 10 business days, we will send you an acknowledgment confirming that we have received your complaint. We will always make an effort to respond to your inquiries immediately and to present a workable option that complies with the law.
Varo Fashion is dedicated to achieving the highest level of customer satisfaction through the use of superior complaint handling systems and procedures, ongoing staff professional development, routine reviews of these systems and procedures, accountability to our Board, and compliance with legal and regulatory requirements.
Can We Help?
Our team was handpicked for their understanding of materials, process and passion for fashion. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our makers and their craft.
The most commonly asked questions are covered in Our FAQs. If you have any specific questions please do not hesitate to contact us by completing this form or calling our customer services team on +905431242934.
Customer Service
Monday – Thursday 8 – 16
Friday 8 – 15 EST
ًWhatsapp: +905431242934
Email: [email protected]
Address
Istanbul, Turkey.
Istanbul-Fatih – zeyrek mah – mektepli sok 15 A